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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

What will I see in MyChart?

You will see Laboratory and Radiology results, Immunizations, Allergies, Past Medical and Surgical History, Family Medical History, Social History and Current Medications that have been documented in ConnectCare at a Bon Secours Physician practice, Hospital or Emergency Department.

If you have medical information that you do not see in MyChart, you should notify your Physician at your next visit.

Please note that MyChart will only display that information that has been documented at a Bon Secours Physician practice, Hospital or Emergency Department.

What results will I see in MyChart?

Yes, you will see Laboratory and Radiology results that are interfaced in ConnectCare. This means that an electronic result was sent from the Laboratory or Radiology system to our electronic medical record. Those results that are sent back on paper will not display in MyChart. For this reason, we recommend you contact your Physician practice if you want a complete list of your Laboratory and Radiology results.

Will I see past results in MyChart?

Yes, when your MyChart account is activated, any historical results that are currently in ConnectCare will display in MyChart.

What if I see information in MyChart that is incorrect?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

What is proxy access?

Proxy access allows you to access a family member's Bon Secours' MyChart. If you receive proxy access, you can view health information for your children, spouse or parents. Parents will have full access to their child's MyChart account until the child's 12th birthday. From age 12 through age 17, parents will have limited access to their child's MyChart account.

How do I get proxy access to a family member's chart?

You can request proxy access the next time you are in your Bon Secours Physician practice. If you want to grant proxy access to someone out of state, you will have to get their notarized signature on our Proxy Consent form and send it back to us.

What should or shouldn't I email my doctor about?

You should email your doctor about non-urgent issues or questions that you have about your health. This can include questions about test results, medication questions or non-urgent health concerns. You can expect a reply from your doctor's office within 2 business days. You should not email your doctor about emergent health issues. If you have an emergency, please call 911. If you have an urgent concern, call your health care provider.

Who do I contact with questions?

Please call 1-866-385-7060 with any MyChart-related questions.

Is this system private?

MyChart feeds directly from our electronic medical record system and all information is protected by the same laws and regulations that protect all of your health information. We will never share you information with anyone else and only you or your designated proxy have access to your MyChart account.

Is this system secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

How do I sign up?

If you do not yet have an access code, fill out the form here to request one.

Can I access MyChart from my smartphone?

You can now download the MyChart application for your android or apple device. Go to your app store and search for MyChart. When you download the app, select Bon Secours from the list of organizations and log in with your MyChart username and password.

How do I change my password?

If you know your password, to change it follow these instructions:


Authenticate using your username and password.

On the Home page use the menu potions to select My Account.

Next, click on the Change Password activity and complete the required fields.

Finally, click the Save Password button to complete this process.

How do I know when my password will expire?

You will receive alerts that are visible upon login starting 7 days before your password expires.

My password has expired.

You may reset your password by following the Forgot Password link on

Your password will expire every 180 days.

What are the password requirements?

Be between 6 and 20 characters long.

Username and password must be different.

Must contain at least 1 letter and 1 numeric character.

For your privacy and security, create a password you can remember and don't share or write it down!